Install or Reinstall Userful On-Premise Servers

Before you Begin

If you still have access to Userful Control Center, you may want to create a backup of your configuration. If your system is registered with Userful Manager, you can perform a backup there as well.

If you are re-installing an existing Userful server without an Internet connection, send an email to [email protected] so that we can send you a copy of your license file. Please include details that will help us locate your license quickly, such as your organization's name, partner name (if applicable), phone number, or email address.

You will need a blank USB drive of at least 4GB in size.

Creating the Installer

This part of the process is done on your PC.

Start by downloading the latest image from userful.com/download. You should have an .ISO file of around 2GB in size:

Download Rufus and run it.

Plug your USB drive into your computer. Rufus should recognize it immediately.

From Boot Selection, select the Userful ISO you downloaded and click Open.

Click Start, leave the recommended Write in ISO Image mode, confirm the device will be erased, and wait while the image is written to the drive.

When finished, eject the drive.

Installing the Software

Insert the USB drive into the Userful system and start or re-start it. It should be configured to boot from the USB automatically. If not, you will need to enable USB booting from the BIOS or EFI of the system, or select USB as a temporary boot device.

Userful does not support Secure Boot. If you are installing Userful on a server for the first time, Secure Boot must be disabled in the BIOS or EFI, or the system will not boot after install.

You will be presented with this screen. It's recommended to select the default Test this media & install Userful. Wait while the test completes and the installer starts.

Select language options to use during the install process. This does not affect the installed product:

Select date/time, keyboard, and language settings for the system. Automatic partitioning and network settings are recommended. Click Begin Installation once ready.

The installer is automated. Wait for it to complete.

Installation begins
Installation continues

This process should take less than 20 minutes. Once finished, you will be prompted to reboot. Do so, removing the USB drive once you see the system start to boot up.

Install finished

Licensing

If you are re-installing an existing Userful server with an Internet connection, the server will download and re-install its own license automatically.

If you are re-installing an existing Userful server without an Internet connection, send an email to [email protected] so we can send you a copy of your license file. Please include details that will help us locate your license quickly, such as your organization's name, partner name (if applicable), phone number, or email address.

If you are installing a new Userful server for the first time, contact us to get set up with a trial license.

If your server does not have Internet access, proceed to Initial Setup.

Errors during Install

The below error appearing during installation indicates bad install media.

Re-try the download and Rufus process. If the error continues, use a different USB drive.