General Video Wall Troubleshooting

No Audio

  • Check your Source to ensure Audio is not disabled.
  • Check Zone Settings to ensure Sound Output is Enabled and set to the correct Output.
  • Ensure the correct Control Display is selected for the Zone, this tells Userful which device should play audio, and only one device in a Zone can be set as the Control Display at a time.
  • If there is still no audio playback on your setup, test the device by connecting any pair of headphones to the 3.5mm audio port on the device
  • If you are using the Command & Control module, follow all the above steps in Userful Control Center, and also check each Source's audio settings in C&C.
Audio settings for a Source in Command & Control

Displays or Zones Frozen or Stuck

Stopping and re-starting a Zone can resolve playback issues. If that does not resolve the issue, restarting all the Displays in that Zone can also help.