Public Computing FAQs
Common issues and resolutions.
Q. Missing updates and modifications
When you make changes in the Userful Control Center, you must also Update your Presets. Otherwise any changes made, even after clicking the Apply option, will be lost the next time a scheduled Event is triggered.
Q. Display is distorted or is not showing the Welcome Screen
Check your Mapping configuration and apply the correct Preset if not already.
Q. Missing data in Usage reports Ensure that the option Show only authenticated sessions is not checked in Usage reports.
De-selecting Authenticated Sessions will show more data
Q. Unable to fill some PDF forms.
Add Master PDF to the dock. Refer to the image shown below.
Adding Master PDF
If Master PDF does not appear in the list, contact Userful Support.
Q. Unable to view PDFs in the web browser.
Downloading the PDF will save it to the desktop. From there it can be opened in Atril or Master PDF. If you want Master PDF to serve as the default viewer (over Atril), contact Userful Support.
Q. Print jobs from Microsoft Office do not count costs correctly when multiple copies are printed.
This issue is related to CUPS (the printing back-end) and is unresolved due to various factors. Howvwer, this behavior does not occur in LibreOffice.
Q. Microsoft Office is exhibiting other odd behaviors.
Please Contact Userful Support for more details.
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