Server Setup

Walk through the process of configuring your server hardware, IP settings, and zero clients.

Cloud vs On-Premise Servers

Use this guide to configure the on-premise servers. Cloud servers are managed in the Userful Manager.

Prerequisites required for Userful server setup:

  • Complete the registration for Userful Manager.

  • Mount and power all the displays.

  • Complete standard display installation procedures (RS232 daisy-chaining). Ensure the IR receiver is connected, and check the alignment of the physical display.

  • Active network drops are run to each display or client.

  • Ensure clients are unboxed, mounted, and connected to power, network, and displays.

  • Check that the Network configuration is complete.

  • You are using a server purchased directly from Userful, therefore no OS installation, testing, or licensing is required.

  • Check if the Userful server is available for configuration, either in a temporary position or installed in the rack, with a temporary keyboard, mouse, and monitor attached to it.

When configured, network connections with internet access allow Userful support staff to assist you remotely.


Userful server appliances purchased directly from Userful are:

  • Installed with the latest version of Userful OS at the time of shipping.

  • Installed and configured with devices such as capture cards, adapters, and GPUs.

  • Installed with licenses.

  • Tested for Burn-in tests.

Professional+ and Enterprise Servers

Userful Professional+ and Enterprise appliances omit the dedicated onboard video and come with additional network adapters.

Userful Professional+ servers come equipped with a Quadro RTX 5000 GPU and two 4-port, 4K-capable HDMI capture cards or two 4-port, 1080p-capable SDI capture cards that include SDI-to-HDMI adapters.

Userful Enterprise servers come equipped with a Quadro RTX 6000 GPU and two 8-port, 1080p-capable SDI capture cards that include SDI-to-HDMI converters.

Both onboard network adapters have identical performance. Connect either of the adapters (but only one) to your corporate network. The 10GB adapter must serve a separate or isolated network segment that connects to the client devices. However, Do not connect this adapter yet since the second adapter serves as the network for the Userful adapters that connect to the displays.

10Gbps uplinks must be used when connecting to Zero Client devices.

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